Terms & Conditions
These Terms & Conditions govern your access to and use of www.duccassoatelier.com, owned and operated by Duccasso Atelier.
By accessing or using this Website, you acknowledge that you have read and understood these Terms and agree to comply with them.
Website Use
The Website is intended to provide information about Duccasso Atelier, our products, collections, designs, and services.
You agree to use the Website only for lawful purposes and in a manner that does not interfere with its operation, security, or availability.
Product Information
We make reasonable efforts to ensure that the information, descriptions, specifications, and images displayed on the Website are accurate.
However, variations in colour, texture, finish, material, craftsmanship, and appearance may occur due to photography, lighting, screens, and the handcrafted nature of certain products.
Warranty
Duccasso Atelier provides a 3-year warranty on eligible products, subject to the applicable warranty terms and conditions.
The warranty covers manufacturing defects and issues arising from normal use, subject to the specific warranty applicable to the product.
The warranty does not cover damage caused by misuse, improper installation, accidents, negligence, unauthorised modifications, normal wear and tear, or damage caused by circumstances beyond our reasonable control.
For complete warranty details, customers may contact Duccasso Atelier at info@duccassoatelier.com.
On-Site Support
Duccasso Atelier provides on-site support for eligible products during the applicable warranty period, subject to the nature of the issue and the terms of the warranty.
Our support team may inspect the product at the customer’s location to assess the reported issue and determine the appropriate service or resolution.
On-site support is subject to service availability and the location of the customer.
Intellectual Property
All content available on the Website, including product images, designs, photographs, graphics, logos, text, videos, and other brand materials, is owned by or licensed to Duccasso Atelier and is protected under applicable intellectual property laws.
No content from the Website may be copied, reproduced, modified, distributed, or commercially used without prior written permission from Duccasso Atelier.
Website Availability
We make reasonable efforts to keep the Website available and functioning properly. However, we do not guarantee that the Website will always be available, uninterrupted, or free from errors.
We reserve the right to modify, suspend, or discontinue any part of the Website without prior notice.
Changes to These Terms
Duccasso Atelier may update or modify these Terms from time to time. Any changes will be published on this page.
Your continued use of the Website after any changes are published constitutes acceptance of the updated Terms.
Contact Us
For any questions regarding these Terms & Conditions, warranty, or on-site support, please contact us at:
- Email: info@duccassoatelier.com